CyberRST is committed to helping students succeed in their cybersecurity training. This Student Support page explains how to get help, what we can assist with, and what to expect when you contact us.

CyberRST - Student Support

1. How to Contact Student Support

1.1 Primary reachout for support should be to your instructors. They will either be able to help you immediately, or contact the correct person in CyberRST.

1.2 You can reach CyberRST Student Support at [email protected].

1.2 When contacting us, please include your name, the course you are enrolled in, cohort name, and a brief description of the issue.

1.3 We respond to most student support requests within 24 hours via email.

2. What Student Support Can Help With

2.1 Access issues related to the Learning Management System (LMS).

2.2 Problems with built‑in virtual machines (VMs) or lab environments.

2.3 Questions about course navigation or where to find materials. (Contact Instructor)

2.4 Account‑related issues such as login problems or password resets.

2.5 General questions about CyberRST programs, enrollment, or course expectations.

3. What Student Support Cannot Help With

3.1 We can provide general guidance, but we are not responsible for repairing or restoring your personal computer or systems if they break or become misconfigured.

3.2 Fixing problems caused by unsupported devices, outdated operating systems, or restricted networks.

3.3 Providing technical support for third‑party software not included in CyberRST courses.

3.4 Completing assignments, labs, or assessments on your behalf.

4. Technical Requirements for Students

4.1 All course content is delivered through the CyberRST LMS, which requires a computer running Windows, macOS, or Linux.

4.2 The LMS and built‑in VMs require a modern web browser.

4.3 Some courses require the ability to run standalone virtual machines using platforms such as UTM™, VirtualBox™, or similar virtualization software.

4.4 Tablets and phones may access non‑LMS features but cannot run the LMS or standalone VMs.

4.5 For full details, see the CyberRST Supported Hardware Policy.

5. Response Times and Availability

5.1 Student Support is available during normal business hours, Monday through Friday.

5.2 Response times may vary during holidays or high‑volume periods.

5.3 We work to resolve issues as quickly as possible, but some technical matters may require additional time.

6. Student Feedback and Improvements

6.1 If you have suggestions for improving our courses or platform, you may send them to [email protected].

6.2 While we cannot respond to every suggestion individually, we review all feedback and use it to improve the CyberRST student experience.